privacy policy
- Who We Are
Hefax Services is a professional cleaning company based at 2nd Floor, 48 West George Street, Glasgow, G2 1BP. We are the data controller for any personal information you provide to us. You can contact us at info@hefax.co.uk or 0141 345 1378.
- What Data We Collect
We may collect and process the following personal information: your name, email address, phone number, property address, and details of the services you require. This information is collected when you submit an enquiry form, email us, call us, or contact us via WhatsApp or social media.
- How We Use Your Data
We use your personal data to respond to your enquiries, provide quotations, book and manage cleaning services, send invoices and receipts, and communicate with you about your bookings. We do not use your data for unsolicited marketing without your consent.
- How Long We Keep Your Data
We retain your personal information for as long as necessary to provide our services and comply with legal obligations. Typically this is no longer than 3 years from your last interaction with us.
- Sharing Your Data
We do not sell or share your personal data with third parties for marketing purposes. Where necessary to deliver our services, we may share limited information with subcontractors or agency workers — who are bound by confidentiality. We may also disclose data if required by law.
- Your Rights
Under UK GDPR you have the right to access the personal data we hold about you, request correction of inaccurate data, request deletion of your data, object to how we use your data, and withdraw consent at any time. To exercise any of these rights, contact us at info@hefax.co.uk.
- Cookies
Our website (www.hefax.co.uk) may use cookies to improve your browsing experience. You can control cookie settings through your browser. We use IONOS SiteAnalytics to understand how visitors use our site — no personally identifiable information is collected through analytics.
- Contact Us
If you have any questions about this privacy policy or how we handle your data, please contact us: Email: info@hefax.co.uk | Telephone: 0141 345 1378 | Address: 48 West George Street, Glasgow, G2 1BP
- Changes to This Policy
We may update this privacy policy from time to time. The latest version will always be available at www.hefax.co.uk/privacy-policy
Data Controller
Hefax Services,
48 West George Street, Glasgow, G2 1BP.
Email: info@hefax.co.uk.
Telephone: 0141 345 1378
Collected Personal Data
We may collect the following personal data when you contact us or use our services: full name, telephone number, email address, property address, and any information you provide when requesting a quote or booking a service.
Purpose of collecting data
We collect your personal data solely to provide and manage cleaning services, respond to enquiries, process bookings, send invoices, and communicate with you about your service. We do not sell, share, or pass your data to third parties for marketing purposes.
Do you have any more questions?
Contact
Telephone: 141 3451378
Whattapp: 07587637989
E-mail: info@hefax.co.uk
Address: 48 West George Street
Glasgow
G2 1BP
